Privacy Policy

Introduction

IPTV STREAM is committed to protecting the privacy and personal data of its users. This privacy policy explains what information we collect, how we use it, and the measures we put in place to protect it.

Last updated: December 14, 2024

Data Collection

We collect the following information:

• Personal information: name, address, email, phone number that you provide during registration.
• Payment information: billing details and transaction history.
• Usage data: information about how you use our IPTV service, including channels watched and viewing duration.
• Device information: model, operating system, IP address and unique identifiers of devices you use to access our service.
• Cookies and similar technologies: to improve navigation on our website.

Data Usage

We use your personal data for the following purposes:

• Provide and improve our IPTV services
• Process payments and manage your account
• Communicate with you regarding your subscription, service updates or technical support
• Personalize your experience and offer tailored content
• Analyze service usage to improve it
• Prevent fraud and ensure service security
• Comply with our legal obligations

Data Sharing

We never sell your personal data to third parties. However, we may share your information with:

• Service providers: partners who help us provide our service (payment processing, customer support, hosting)
• Legal authorities: when required by law or to protect our rights

All our partners are subject to strict confidentiality and data protection obligations.

Data Security

We implement appropriate technical and organizational security measures to protect your personal data against any loss, unauthorized access, disclosure or destruction, including:

• Encryption of sensitive data
• Advanced security protocols for our systems
• Limited access to personal data by our staff
• Regular assessments of our security measures

Your Rights

In accordance with data protection legislation and GDPR, you have the following rights:

• Right of access: you can request a copy of the personal data we hold about you
• Right of rectification: you can request correction of inaccurate data
• Right to erasure: you can request deletion of your data in certain circumstances
• Right to restrict processing: you can request restriction of processing of your data
• Right to data portability: you can request transfer of your data to another provider
• Right to object: you can object to processing of your data for certain purposes

To exercise these rights, please contact us at Contact@iptvstream.ca.

Data Retention

We retain your personal data as long as necessary to provide you with our services or to comply with our legal obligations. More specifically:

• Account data is retained for the duration of your subscription and up to 24 months after termination
• Billing data is retained for 10 years in accordance with legal obligations
• Usage data is anonymized after 12 months

Cookies and Similar Technologies

Our website uses cookies to improve your browsing experience. Cookies are small files stored on your device that allow us to:

• Remember your preferences and settings
• Understand how you interact with our site
• Continuously improve our service

You can configure your browser to refuse all cookies or alert you when a cookie is sent. However, some features of our site may not function properly without cookies.

Privacy Policy Changes

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal or regulatory reasons. We encourage you to regularly review this page to stay informed of changes.

In case of significant changes, we will notify you by email or through a notification on our website.

Contact

If you have questions about our privacy policy or how we process your personal data, please contact us: